1. Introduction

At Ryse Technology ("we," "our," or "us"), we operate as a premier managed service provider in Austin, TX. This Privacy Policy describes how we collect, use, and share information in connection with our website and IT support services. By using our website or booking a service, you agree to the practices described in this policy.

2. Information We Collect

We collect information that allows us to provide high-quality technical support and advisory services:

• Contact Information: Name, email address, and phone number provided through our booking form or contact inquiries.
• Service Address: Physical addresses within the Austin area where technical support is requested.
• Payment Information: We facilitate payments through Stripe. While we initiate the transaction, your credit card and billing details are processed directly by Stripe under their secure protocols.
• Technical Requirements: Information about your devices, software, and systems provided during consultations or troubleshoot requests.

3. How We Use Your Information

Your information is used strictly to enhance our service delivery:

• To schedule and execute on-site or remote IT support appointments.
• To process payments and provide receipts for services rendered.
• To communicate regarding your technical inquiries and support tickets.
• To ensure secure operations through bot detection services (Cloudflare Turnstile).

4. Third-Party Services

We partner with industry-standard platforms to ensure operational excellence:

• Stripe: For secure payment processing. Stripe’s privacy policy governs their use of your data.
• Cloudflare: We use Turnstile for spam and bot protection on our contact forms.
• Mapping Services: We may use address validation tools to ensure accurate service routing.

5. Data Security & Retention

We implement robust administrative and technical safeguards to protect your personal information. Service records and communication history are retained as required for business continuity and regulatory compliance.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request deletion of your information. Please contact us at the address below for any privacy-related requests.